Refunds & Returns
Most people love their dust furniture*, but if your piece doesn't work for you for whatever reason, just touch base and we'll arrange a return. You'll pay only return shipping costs. Just please make sure to keep your original packaging - to accept a return it must be repacked to safely make the journey back to us.
It goes like this:
1) Contact us: firstname.lastname@example.org or +1.219.464.9100 (within 30 days or order receipt, please).
2) Kindly explain your displeasure. If it's a small thing, we'll make it right. If your piece just isn't to your liking, we'll arrange return shipment. Mostly, we just want to learn how to do better work and your feedback helps!
- For smaller pieces, we'll send you a return label (by email or regular mail). Just rebox the piece and drop it off or we can schedule a pickup for you.
- For larger pieces, we'll have to arrange a Freight Pickup. Services vary and we'll touch base with details. You'll need your original packaging to return the piece, unless you chose White Glove Delivery - in which case we'll use the same service to pick it up.
3) Once we have the piece back, we'll refund your entire purchase amount minus the cost of return shipping.
That's it. We want more than anything to make furniture you'll love, but if it doesn't work out, at the very least we want you to love the experience you have with us... even if that means a return!