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FREE BASIC SHIPPING IN THE CONTINENTAL UNITED STATES
Most people love their dust furniture*, but if your piece doesn't work for you for whatever reason, just touch base and we'll arrange a return. Please make sure to keep your original packaging. To accept a return, it must be repacked in the original packaging to safely make the journey back to us.
If you’ve recently placed an order on dust furniture* and would like to cancel, please email us as soon as possible so we can prevent further work from being done on the piece. Cancellations incur restocking fees, which will be deducted from your order value upon issue of refund. The amount of the restocking fee is determined by where the piece is at in production. Cancellations have a few different scenarios, all described below.
Contact us: info@dustfurniture.com – Let us know that you would like to cancel your order and the reason for the cancellation. The sooner the better, please! Depending on the below scenarios, we will deduct any restocking fees (if any) from your order value upon issue of refund. You will receive an automatic email when we issue the refund. Depending on your bank, it may take a few business days to actually show back up to your original payment method.
Restocking Fee Amounts
a) If an order is cancelled before production has begun & materials committed, there will be a 0% restocking fee.
b) If an order is cancelled while in production (meaning materials have been committed to this order), there will be a 10% restocking fee.
c) If an order is cancelled after production has finished, but it has not yet shipped, there will be a 15% restocking fee.
d) If an order is cancelled in transit once it has been shipped, or if the shipment is refused by customer upon delivery, then the customer will be charged a 20% restocking fee and is responsible for all shipping costs – both of these fees will be deducted from your refund value. We would issue your return once we have received the shipment back from the carrier, as well as our final invoices on the order from them, which can take up to 10 business days to receive.
Contact us: info@dustfurniture.com (within 14 days of order receipt, please).
Kindly explain your displeasure. If it's a small thing or on us, we'll do our best to make it right. Mostly, we just want to learn how to do better work and your feedback helps! If your piece just isn't to your liking, we'll arrange return shipment - general returns of said nature will incur both a restocking fee and deduction of all shipping costs from the total order value. You'll need your original packaging (including the pallet!) to return the piece - no exceptions. If we receive a return that is damaged due to careless re-packaging, this will result in further deductions from your refund value depending on the extent of the damage. We will issue your refund upon receipt of the item in good condition.
a) For smaller pieces, we'll email you a USPS return label. You'll need to re-box in the original packaging, as safely as we packaged it for its initial journey to you. This is especially important for smaller yet heavier pieces that arrived to you via UPS Ground, such as a Spark Table. Just re-box the piece and drop it off at your local US Postal Office. You could also schedule a free pickup here: https://tools.usps.com/schedule-pickup-steps.htm
b) For larger pieces, we'll have to arrange a Freight Pickup. Services vary and we'll touch base with details. You will need to print off the shipping documents we send you prior to pickup and attach to the shipment for the driver to complete pickup. You'll also need your original packaging including the pallet to return the piece - no exceptions. Please re-box best you can and secure it back to the pallet. We understand you likely don't have a pallet strapping machine like we do - so try to secure the box to the pallet best you can. Duct tape works!
Once we have the piece back in proper condition, and have received our final invoices from our shipping carrier, we'll refund your purchase amount minus all shipping charges & the 25% restocking fee.
That’s it! We want more than anything to make furniture you’ll love. Given our small size, we put not only a lot of love but also a lot of time into crafting each piece. To avoid cancellation and return costs if you change your mind, please order responsibly from us! Before checking out, measure your space, check product dimensions & storage space, and be sure the furniture will work for you.